Lucchese Reviews

I have a pair of boots that ripped out with minimal wear after a little over a year. Customer service was terrible. Wanted to change me $200 to fix the issue. Was given the name and number of Ricardo Barcenas. Called him and explained the situation and he said he would get back to me. No call back just an email saying they would not stand behind their prodcuct.

I have owned four pair of Lucchese boots over the past 20 years. Besides being fantastic fitting and wearing boots, the customer service is excellent. As far as refurbishing goes, the boots come back looking new and the communication with Juan Martinez in Customer Service is outstanding. Every encounter that I have had with Lucchese has been a great customer experience. I need a new pair and can't wait to pick.

Bought a custom pair of Roper boots for about $1000.00 in June of 2019. Still do not have a boot in my position I can wear. returned twice for fit after being measured at the retailer. Not even close to my foot measurements! The poor retailer has had to deal with me and them! never again. And no remorse on Lucchese's part what so ever! Just a bad customer service experience from a company that could care less about one customer.

I had a boot with some faulty stitching that came apart after being worn less than 20 times. That happens. What should not happen he is the never-ending runaround I got from the service department at the "factory".

Couldn't be more impressed by these boots! Comfortable and definitely Bad Ass!! Probably gonna get laid if I wear these.

I was scammed just like the 8-10 review.
Forget about the scam. I think too many of Lucchese boot owners are too embarrassed to admit to a mistake.
Boots that I custom ordered were about as custom as A TV dinner left out on the kitchen counter for about a week. The quality of the 450.00 pair was riddled with flaws. Stitching off pattern, strings of stitch left on boot, pathetic fit.
I paid up front. Waited 3.5 months for boots. Returned after I realized the inferiority of my order. Took another 3 months to get my money refunded.
There are a lot of other boot makers who craft a beautiful boot at a fraction of the cost. This company should not be in business!

I love that the store offers such a wide choice. The shoes are the same as those in the photo on the site.I ordered leather boots, they look like this, but I haven't checked exactly the leather yet. So...